Get in Touch With Us
Got a question about one of our reviews, spotted something that needs correcting, or want to suggest a casino not on GamStop we should look into? This page explains how to reach the Non Gamstop Casinos team and what happens once you do.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can stretch during busy periods.
If you can, tell us straight away what your message is about — whether it concerns a specific casino, a bonus term, or something else entirely. It helps us route your enquiry to the right person and get back to you faster.
What You Can Get in Touch About
- Questions about our reviews — If anything in our coverage of new casinos not on GamStop, their bonuses, or their payment options is unclear, ask us directly.
- Corrections and updates — Casino offers, wagering requirements and withdrawal terms change regularly. If you find information that looks out of date, we want to know so we can check it against current casino advertising and update accordingly.
- Suggestions for coverage — If there's a casino, payment method, or topic around gambling sites not on GamStop you think we should cover, let us know.
- Complaints about a casino — We are not able to intervene in disputes between you and an operator, but if a casino's own complaints procedure has not resolved your issue, we can point you towards independent resources.
- Concerns about your gambling — If you or someone you know is finding it difficult to control their gambling, mention this in your message and we will point you towards GamCare and other UK support services. We are not a support organisation ourselves, so for urgent help please contact GamCare or your GP directly rather than waiting for a reply from us.
What to Expect After You Write to Us
Every message is read by an actual person, not an automated system. We don't send template replies as a substitute for answering what you actually asked. Once your email arrives, someone on the editorial team reviews it and responds directly.
Our target is two working days, but complex enquiries — particularly those requiring us to re-check a casino's current terms — may take a little longer. We'll always follow up rather than leave a message unanswered.
A Note on Accuracy and Independence
Non Gamstop Casinos researches casinos not on GamStop, including their licensing, bonus terms, payment methods and player protections, and we distinguish between confirmed facts, casino advertising, and points that remain unresolved. Casino terms change without notice, so if something you read here doesn't match what a casino tells you directly, please flag it — reader reports are one of the ways we keep our list of trusted non GamStop casinos up to date.
We are an independent research and comparison site. Where we link to casinos, we may earn commission if you sign up, but this never decides how a casino is ranked or reviewed.
Before You Write In
A few things we can't help with by email:
- We cannot process withdrawals, deposits or account issues — these must go through the casino's own customer support.
- We cannot verify a specific casino's UK Gambling Commission or overseas licensing status on your behalf in real time; check the casino's own terms page and licence footer directly.
- We cannot offer personalised financial or legal advice about gambling activity.
For anything else — a question, a correction, or simply feedback on something you've read — we're glad to hear from you.